Audiowave from Tecnobytes shipment problem | MSX Resource Center (Page 1/2)

Paragon (1625)

15-09-2021, 18:10

Reading your post, I just checked the tracking of mine ...
Its wherabouts seem very complicated (11 days to leave Brazil), but it seems it's getting here.

By ducasp

Paladin (680)

15-09-2021, 18:20

selios2000 wrote:

Well, the shipment of my Audiowave unit from the second batch has been cancelled by the country of origin (Brazil) and the parcel will be returned to its origin.
I have contacted Tecnobytes to solve this problem but I wonder why this has happened...

It could be due to many things, starting with restrictions imposed by some countries due to COVID-19 situation in Brazil not being the best, ending with not having enough information as requested by the country legislation to ship (Brazil) or receive (your country) it... And quite a few stuff might have happened that is not either of those two. Best option is to contact Tecnobytes so they can update you, as I'm part of a Brazilian MSX Chat group where one of the guys that work at Tecnobytes sometimes send us some news, I can tell you that they were a little bit slower than they usually are to answer questions and post stuff due to one of then having to stay at home for some time due to being infected w/ Covid-19.

By Grauw

Ascended (10767)

15-09-2021, 19:36

My experience with shipping from Brazil is that it can take a long time (over a month), so patience is golden. I’m not in any rush anyway, just glad I will be able to get the hardware in my hands.

Checking the track & trace for my PowerGraph + AudioWave package, my list is a bit shorter than Metalion’s (only 4 entries) but essentially it has the same dates and the same current status.

By sdsnatcher73

Prophet (3951)

16-09-2021, 14:29

My package is also being returned to Technobytes

By rogerio.belarmino

Expert (78)

16-09-2021, 16:23

Hello

We apologize for the problem, but what happened is that of the more than 60 packages sent to customs, 8 packages are returning to us, we have to wait to receive them back to see what happened and we can arrange the new shipments

By SjaaQ

Champion (375)

16-09-2021, 17:54

I guess it is the same with the new batch of the Powergraph.

    2021-09-16 07:38

    SAO PAULO / SP, Returning to origin by determination of the Internal Revenue Service
    2021-09-10 05:33

    SAO PAULO / SP, Object forwarded to export customs inspection
    2021-09-08 10:18

    Rio De Janeiro / RJ, Object in transit - please wait, from Post Office in Rio De Janeiro / RJ to Unit in RIO DE JANEIRO / RJ
    2021-09-06 16:15

    Rio De Janeiro / RJ, Object posted

I don't mind waiting as long as it gets here

By SjaaQ

Champion (375)

06-11-2021, 12:25

My shipment was returned again due to customs problems in Brazil.

Quote:

We apologize for the delay, we are negotiating with customs so that our next
shipment does not return your product again, we apologize for the inconvenience.

By Grauw

Ascended (10767)

06-11-2021, 14:00

Customs is sure being difficult for you! It has arrived here already a while ago...

By SjaaQ

Champion (375)

06-11-2021, 21:31

Yeah I know. It has been returned twice now. At least it is not lost in the transfer

By sdsnatcher73

Prophet (3951)

07-11-2021, 03:58

Mine was returned twice as well